1365 FAQ – Frequently Asked Questions Answered

You must be at least 21 years old to register and use the 1365 platform. Age is verified during the KYC process. Accounts belonging to persons under 21 are closed immediately regardless of account status or balance.

No. Only one account is allowed per person. Creating duplicate accounts is a violation of the Terms and Conditions and will result in all related accounts being closed. If you cannot access an existing account, contact support at [email protected] for help recovering access.

KYC is required before your first withdrawal. Accepted documents include a valid Philippine passport, driver's licence, SSS ID, UMID, or PhilSys national ID. The document must be current and clearly readable. A selfie holding the document may also be requested. KYC does not block you from depositing or playing after registration – it only applies to withdrawals.

Some account details can be updated directly from your account dashboard. For changes to sensitive information such as your registered mobile number or email address, contact the 1365 support team at [email protected]. Identity verification may be required before certain changes are processed.

Contact the support team at [email protected] with your registered mobile number or email address. The team will verify your identity and walk you through the password reset process. Do not share your password or OTP with anyone – the support team will never ask for your password directly.

1365 accepts deposits in Philippine Peso (PHP / ₱) via GCash, Maya, Philippine online banking, and bank transfer. Credit cards and cryptocurrency are not accepted as deposit methods. All deposit options are available from your account dashboard on the Deposit page.

Most deposits via GCash and Maya are processed quickly. Bank transfer and online banking deposits may take slightly longer depending on your bank's processing time. If a deposit has not reflected after a reasonable time, contact support at [email protected] with your transaction reference number.

Minimum deposit amounts may apply depending on the payment method selected. The current minimum for each method is displayed on the Deposit page when you are logged in. All amounts are in Philippine Peso.

1365 does not charge fees on deposits from its side. However, your bank or e-wallet provider may apply their own transaction fees depending on the method and amount. Check with your provider if you are unsure whether charges apply on their end.

Go to your account dashboard and select the withdrawal option. Choose your preferred method – GCash, Maya, or bank transfer – and enter the amount in PHP. Make sure your KYC verification is complete before requesting your first withdrawal, as this is required for all accounts.

Withdrawal processing times vary by method and account verification status. E-wallet withdrawals to GCash and Maya are generally faster than bank transfers. First-time withdrawals may take longer if KYC is still being reviewed. If your withdrawal is delayed beyond the expected timeframe, contact support at [email protected] with your withdrawal reference.

KYC (Know Your Customer) verification confirms the identity of the account holder before funds are released. This protects your balance from unauthorised withdrawal requests and is a standard requirement for online gaming platforms. Once KYC is complete, future withdrawals proceed without needing to resubmit documents.

1365 covers a wide range of sports popular in the Philippines and internationally. This includes PBA basketball, NBA, boxing, volleyball, Esports, football, and more. Markets are available for pre-match and live in-play betting across most major events. Visit the Betting page for the current sports and markets available.

In-play betting, also called live betting, lets you place bets on a match or event while it is in progress. Odds update in real time based on what is happening in the game. It is available on selected sports markets at 1365 and adds another layer of engagement to watching live games – whether it is a PBA quarter or an international football match.

Once a bet is confirmed at 1365, it generally cannot be cancelled or changed. This applies to both pre-match and live bets. Always double-check your selections, stake, and bet type before confirming. If you believe a bet was placed in error due to a platform issue, contact support at [email protected] as soon as possible.

1365 offers live casino tables, fish shooting games, online slots, eBingo, and online poker. All games are accessible from the same account – there is no need to register separately for each category. Browse game categories from the navigation menu or your account dashboard after logging in.

Fish games are arcade-style shooting games where you aim and fire at fish and sea creatures moving across the screen. Different fish have different point values. Winnings are based on what you catch during the session. They are quick to pick up and popular among Filipino players who enjoy fast-paced, visually engaging games. Visit the Fish Games page to see what is currently available.

Yes. 1365 has live dealer casino games including tables for classic casino formats. Live casino streams real dealers in real time, which many players find more engaging than automated versions. A stable internet connection is recommended for the best live casino experience. Visit the Bet page to access live casino games.

Yes. The 1365 mobile app is available for download and supports the full platform including sports betting, live casino, fish games, slots, PHP deposits and withdrawals, and account management. Visit the Download page for the current app download options.

No. Your 1365 account works across both the website and the mobile app using the same credentials. Any deposits, bets, and balance changes are reflected across all devices in real time. There is no need to create a separate account for the app.

The 1365 app supports both Android and iOS devices. Visit the Download page for the latest version and installation instructions. If you encounter any issues during installation, the support team can assist at [email protected].

Every registered 1365 account is automatically eligible for the VIP programme. As your activity on the platform builds across betting and gaming, you progress through VIP tiers. Higher tiers unlock enhanced account features and benefits. Visit the VIP page for the full breakdown of tiers and what each one includes.

No separate application is needed. All 1365 accounts are enrolled in the VIP programme automatically from registration. Your tier progress is tracked by the platform based on your account activity. Check your current VIP status from your account dashboard or the VIP page.

1365 provides deposit limits, loss limits, session time reminders, reality checks, cooling-off periods, and self-exclusion. All tools are available from your account dashboard and take effect immediately when set. See the Responsible Gaming page for full details on each tool and how to use them.

To request self-exclusion, contact the 1365 support team at [email protected]. Self-exclusion is available for set periods or permanently. During self-exclusion, you cannot log in, deposit, or bet. Permanent self-exclusion closes your account with no option to reopen. Any remaining PHP balance is returned to your registered payment method upon request.

No. Betting and gaming at 1365 involves financial risk. There is no strategy or system that guarantees a win in sports betting, casino games, or slots. The outcome of every bet and game includes an element of chance or uncertainty. 1365 does not promote gambling as a source of income. Play within a budget you are comfortable losing, and use the responsible gaming tools in your account to help stay in control.